Ben Hurst

TUI is removing complimentary alcoholic drinks from long‑haul economy flights beginning November, offering only one free beer or wine with meals and issuing a £12.50 refund per passenger each way to those with existing bookings. Passengers reacted strongly, with many criticising the reduced service and small refund, while some supported limits due to alcohol‑related incidents. TUI stated the change aims to keep fares competitive and focus on value. The airline also faced scrutiny for poor punctuality, with Civil Aviation Authority data showing significant delays across its routes. Consumer advocates urged passengers to pursue compensation for delays as TUI emphasised its preference to operate delayed flights rather than cancel them.