Danielle Gamble

More than a dozen customers have complained to Trading Standards about Terry Bakes, run by Terry Pegler, alleging delayed or unfulfilled online orders and a refusal to issue refunds. Pegler apologized, said he was developing a plan with advisers and asked for time while supporting his family, but did not provide a detailed resolution. Customers have organized online, launched a petition seeking greater accountability for content creators who accept paid orders, and been advised to seek chargebacks or contact Citizens Advice. Baker Rich Myers has offered affected customers a support deal through his business, Get Baked.

Norwich City Council has prohibited Piccolos on Prince of Wales Road from using its dough mixer until a suitable safety guard is installed and has issued the takeaway a Hygiene Improvement Notice. The action followed a July 23 inspection, while the business remains open and within a 21-day appeal period. Piccolos previously received a one-star food hygiene rating after inspectors found dirty equipment and surfaces, unsuitable staff clothing and rat droppings, prompting warnings that formal enforcement was likely.

Bennett Homes has applied for permission to build up to two homes west of Wood Lane on the Milestones estate in Poringland. The land was originally intended as an access point to nearby development but is no longer needed for that purpose after an alternative entrance was approved. South Norfolk Council will decide the application. The proposal comes as Poringland undergoes rapid growth, with plans for another 160 homes awaiting a decision and the village population having more than doubled since 2001.

Magdalen Medical Practice on Lawson Road, Norwich, has received approval from Norwich City Council to convert an outbuilding into an additional clinical research and treatment room. The expansion is intended to support the practice’s existing and future patients, with planners finding no significant impact on local highways or site operations. The practice serves more than 14,500 patients and recently reported 271 missed appointments in July, warning that patients who fail to cancel appointments may be removed from its list.