Mia O'Hare

Royal Mail warns of delivery delays across 17 West Midlands postcodes as part of wider disruptions affecting 198 locations nationwide. The company cites staffing shortages and local operational issues, noting that deliveries will be rotated to reduce customer impact. Recent heatwaves add further pressure, following previous delays and a £21 million Ofcom penalty for underperformance. Royal Mail aims to improve delivery reliability through increased investment and a revised delivery model, with targets to raise First Class delivery rates over the coming year.