Paul Hastie

Passengers continue to report problems with ScotRail’s new booking app a week after its launch, including failed return-ticket QR codes, missing or inactive journeys, season-ticket transfer failures, difficulty adding railcards and refund-access issues. ScotRail apologised and said most initial problems had been resolved, while continuing to support affected customers. More than 220,000 people downloaded the app on launch day, overwhelming the platform after ScotRail moved from Trainline to SilverRail and required passengers to switch in a single morning. The rollout has also raised questions about the operator’s decision not to conduct a limited soft launch, and about whether its new minimum £10 fare for passengers without valid tickets applies to those unable to buy tickets because of app failures.

Passengers continue to report problems with ScotRail’s new booking app, including unusable return tickets, missing or untransferable season tickets, difficulties adding railcards and trouble accessing refunds. The app struggled to handle more than 220,000 downloads on launch day after ScotRail moved its booking platform from Trainline to SilverRail and required passengers to switch in a single morning. ScotRail says most initial issues have been resolved, is addressing remaining problems and is supporting affected customers, but it has not clarified whether its new minimum £10 fare for passengers boarding without a valid ticket applies to people unable to buy tickets because of the app’s failures.