Rory Poulter

Ofgem reminds UK energy customers of their rights, emphasising that suppliers must operate accessible complaints processes and aim to resolve issues within eight weeks. If problems remain unresolved or a deadlock letter is issued, households may escalate cases to the Energy Ombudsman, which has the authority to order corrective actions or compensation. Consumers are advised to keep records of interactions with their supplier and can seek further assistance from Citizens Advice or Energy Advice Scotland.

Seasonal lifestyle adjustments recommended by Uswitch, such as line‑drying clothes, cold showers, natural ventilation, and using daylight, can reduce household energy bills by more than £72 during summer despite recent price increases. Outdoor items like hot tubs can erase these gains due to high running costs. Uswitch advises households to consider switching to fixed energy tariffs, which currently offer average savings of £249 compared with standard rates.

British households are being warned by Ofgem that overfilling kettles and other daily habits are wasting money as energy prices rise. A new ten‑point list of energy‑saving steps aims to help consumers offset a 13% price cap increase driven by higher wholesale gas costs linked to conflict in the Middle East. Consumer advocates criticise the rise and call for government action on long‑delayed debt‑relief measures. Ofgem estimates that adopting its recommended changes could save households more than £300 a year and urges those struggling with bills to contact their suppliers for support options.